... and here are just some of the er­rors we’ve heard about over the past week

Daily Mail - - Money Mail -

TAX DE­DUCTED FROM ISA ...

CHRIS­TINE PAVETT, from West Wick­ham, Kent, had tax de­ducted from the in­ter­est on her San­tander Di­rect Isa (Is­sue 3). Al­most three months of phone calls and letters since March have failed to sort it out. San­tander blames an ad­min­is­tra­tive er­ror. Since Money Mail in­ter­vened, the in­ter­est has been cor­rectly paid and it has sent her £70 as a good­will ges­ture.

IN­COR­RECT IN­TER­EST ...

MIRIAM FELD­MAN from Leeds, W. Yorks., went into the Brad­ford branch in March to com­plain that she had the in­cor­rect in­ter­est added to her cash Isa. The bank ad­mit­ted it was wrong, but did noth­ing about it. San­tander says Mrs Feld­man’s Isa was not up­graded last year. It has back­dated the in­ter­est with a £70 apol­ogy.

WRONG AC­COUNT ...

JOHN PHILLIPS, from Not­ting­ham, had a fixed-rate Isa which ma­tured on April 26. He acted early to trans­fer it to an­other fixed rate, but it ended up in San­tander’s easy ac­cess ac­count, pay­ing 0.1 pc, for three weeks. San­tander has now rein­vested it into a new fixed-rate deal and back­dated the in­ter­est. It sent him £30 as an apol­ogy, say­ing the branch should have ar­ranged the trans­fer when orig­i­nally asked.

MISSING MONEY ...

ALMA TUSTIN, from Llan­dudno, N. Wales, asked San­tander to close her fixed-rate Isa when it ma­tured on May 1 and send the money to her — but it did not turn up. She was none the wiser af­ter chas­ing the bank. San­tander fi­nally closed her Isa on May 17 and sent the money along with £75 by way of an apol­ogy.

TRANS­FER DE­LAYS ...

AN­NAMMA GHOSH, from Glas­gow, ap­plied to trans­fer her Isa from San­tander to Na­tion­wide on March 28 af­ter earn­ing just £22.06 in­ter­est on her £17,205. Na­tion­wide sent her three letters say­ing it had opened the ac­count, but heard noth­ing from San­tander. San­tander claims it did not re­ceive the trans­fer request from Na­tion­wide un­til May 10. It apol­o­gised and sent her £50.

Newspapers in English

Newspapers from UK

© PressReader. All rights reserved.