DESPERATE PLEAS FOR STAFF TO WORK EXTRA HOURS

In a series of messages seen by the Mail, managers beg staff at one 111 call centre to work extra hours to fill gaps in the service.

19 JAN 9.28AM

‘Please call if you can help with any hours at all, or even if you can extend any existing shifts by half an hour’

26 JANUARY 10:44AM

‘Can anyone help with the vacant hours this week?’

FEB 3 14.33PM

‘Hi Everyone, we have quite a lot of areas that we are trying to cover. Please can anyone help?’

07 FEBRUARY 13:05

‘We are incredibly short-staffed over the weekend. If you can offer any overtime. We are offering an additional £ per hour.’

09 FEBRUARY 9:47AM

‘We have vacant hours this week, if anyone can offer any additional hours it would be greatly appreciated.’

10 FEBRUARY 09:27AM

‘Please could anyone help us to cover any of the overnight shifts every night this week including the weekend?’

13 FEBRUARY 12:11PM

‘Unfortunately we have still not reached the levels of adviser staffing we need this weekend.’

17 FEBRUARY 2015 09:27

‘If you can help with anything please call’

20 FEBRUARY 2015 13:49

‘We would very much appreciate extra hours and are offering an additional £ per hour’

26 FEBRUARY 10:43

‘If this is your weekend off we can look at negotiating time off elsewhere’

2 MARCH 12:33

‘So many of you have been brilliant, working extra hours, sliding breaks, coaching new staff, multi-tasking, etc!’

2 MARCH, 18:26

‘If you can offer any hours at the weekend please let the team know.’

4 MARCH

‘Can anyone help either by working additional hours, sliding or splitting shifts?’

12 MARCH, 12:25PM

‘Please can anyone help us … we can also offer anyone on annual leave to work and be paid for both… PLEASE CALL IF YOU CAN HELP WITH ANYTHING AT ALL’

26 MARCH

Member of staff complains in email about being expected to work ten days straight without a day off, saying ‘I will definitely not be happy with this.’

16 APRIL 2015 15:00

‘We would very much appreciate extra hours from call advisers and are offering an additional £ per hour’

8 JUNE 2015, 09:38

‘Can anyone help us fill any of the following hours?’

8 JUNE 2015, 17:10

‘Please find attached the NHS 111 Report for last week. Very disappointing!’