YOU HAVE YOUR SAY
EVERY week, Money Mail receives hundreds of your letters and emails about our stories. Here are some of the best from our story on costly white goods insurance: I’VE recently been dealing with Domestic & General over my parents’ faulty cooker. Like the people in your article, my parents (who are in their 80s) have paid £160 a year to insure the cooker.
But when it broke, it took more than six weeks to get it fixed and my parents couldn’t make any hot meals. They stayed in for days waiting for appointments and phone calls that never came. M. M., via email. DOMESTIC & General used to be very good, but something is seriously wrong. Calling is a nightmare — I’ve never had the phone answered in less than 40 minutes. J. B., Northampton. I’VE had a different experience. Over the years when I have had problems with any machine, I’ve experienced brilliant service. I get through quickly to Domestic & Gen- eral on the phone, explain the problem, get a claim number and a number to call. The issue is then fixed quickly. J. H., Hertfordshire. I AM at a loss to understand how it can say Mrs Wiseman has not received the high standard of service it aims to provide for its customers — it is clearly not an isolated case. I would not recommend Domestic & General to anyone. I think the frustration could severely impair the health of anyone ill or elderly. G. S., Kent. I HAD all my kitchen equipment insured with it — but not any more. My dishwasher fused all of our power, so I called Domestic & General and an ‘engineer’ said we needed a new part.
When it arrived weeks later, I was told it was my responsibility to install it. It took three weeks to sort the repair, and I was paying £35 a month for the privilege. V. C., Leeds.