YOU HAVE YOUR SAY

HOW A 10-MINUTE PHONE CALL WILL COST YOU £49 IF YOU DIAL 118 118

EVERY week, Money Mail receives hundreds of your letters. Here are some of the best from our article on directory enquiry service 118 118, which charges almost £9 for a one-minute call — despite also having a free number it keeps quiet about: CHARGING this much should be made illegal. My mother had to pay £ 80 for two calls to 118 118 because she doesn’t have access to the internet. She is living on a state pension, so that is pretty much gone for a week. They prey on the vulnerable. N. T., London. I AM staggered these firms can act this way. There should be one free service for the elderly who can’t access the internet. N. D., Portsmouth. THE cost of any item varies depending on where you shop. If you don’t like what 118 118 charges, use another company. V. D., London. 118 118 should be required to clearly spell out its charges at the beginning of every call and obtain explicit consent before proceeding. R. H., London. ÷ WRITE to Tony Hazell at Ask Tony, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email asktony@dailymail.co.uk — please include your daytime phone number, postal address and a separate note addressed to the offending organisation giving them permission to talk to Tony Hazell. We regret we cannot reply to individual letters. Please do not send original documents as we cannot take responsibility for them. No legal responsibility can be accepted by the Daily Mail for answers given.