STRAIGHT TO THE POINT

I ORDERED a 32GB memory card online for £16.99 from Amazon Marketplace, but it didn’t arrive. I’ve written to the seller but had no response. Can you get through to them?

G. W., Billericay

THE seller, UK Mobile Accessories, had been trying to contact you but for some reason you didn’t see the messages. You’ve now been refunded.

MY PARTNER has vascular dementia. Do people with this or Alzheimer’s get a council tax discount? If so, how do I claim?

L. D, Sunderland

IF YOUR partner is deemed to be severely mentally impaired, he will no longer have to pay council tax. You need to contact your council to apply for something called a ‘disregard’. A GP or specialist will have to sign documents confirming your partner’s condition. If he is eligible, the council will act as if you live in the house on your own. You will then be offered a 25 per cent single person’s discount. It’s worth having a full benefits check from citizens Advice Bureau or Age UK to make sure you’re receiving everything you’re entitled to.

I AM trying to register a complaint with easyJet. I’ve sent two letters to the address on the website but have not even received an acknowledgement. ?

D. H., Hereford

EASYJET has apologised for the delay in getting back to you. The address you used is for its head office, and due to the amount of correspondence it receives your letter was missed. customers can call 0330 365 5000 or go to easyjet.com to fill in a form.

I RECENTLY came across 500 French Francs when clearing out my late father’s possessions. Can we exchange them for euros and, if so, how?

D.F., London

THE official deadline for exchanging francs for euros with the French central bank was February 17, 2012. however, services such as leftovercurrency.com (0800 030 6855) will still do this. The amount offered varies depending on the note. You may get £5.37 for five 100 notes featuring Pierre corneille. Rare notes with unique serial numbers may be worth more. Visit bnta.net (British Numismatic Trade Association).