STRAIGHT TO THE POINT

I HEARD that people who applied for power of attorney between April 2013 and March 2017 are entitled to a refund.

Will I get the full amount back? And does this apply to people in Scotland? B. H., by email. yoU can claim a refund only if you applied in england or Wales. Scottish laws are different.

If you are eligible, you will get a portion of the application fee back — from £34 to £54.

how much you get depends on when you paid to register your document. you’ll also get 0.5 pc interest. For details, visit gov.uk/ power- of-attorney-refund or call 0300 456 0300. I READ a recent Money Mail article about equity release that mentioned a guide by editor Dan Hyde. How do I obtain a copy? H. T., Wiltshire. CAll 0800 156 0150 for a free copy of the Daily Mail guide, produced in partnership with expert adviser Key Retirement. That number puts you through to someone at Key Retirement who will send you the guide in the post and provide information on how to pursue equity release further.

Alternatively, you can visit keyretirement.co.uk/mail I AM 74 and use my mobile phone very little — my bill averages £4 a month. In March, my daughter gave me her old smartphone. By June, my bill was £84.50.

Virgin said I had been charged £3 a day for internet for which I have no use. It is refusing to refund me. A. S., Bognor Regis, West Sussex. VIRgIn says that it believes your phone automatically connected to the internet due to the existing settings on the handset.

A spokesman says the company has written off the full £84.50 bill as a goodwill gesture.