Doctor Digital isn’t the remedy

I’VE NO doubt that Health Secretary Matt Hancock cares deeply about the NHS and wants to secure its future. However, his prescription for achieving this seems to be misguided.

Whatever problem the NHS faces, his answer is ‘Dr Digital’. So yet more technology, be it apps, emails or websites. He’s a man obsessed. This week he was banging on about it again, telling GPs they must email patients rather than sending them ‘ snail mail’ (letters).

Which is all very well until you talk to GPs, who complain their computers are so antiquated that half the time they can’t even log on to the internet, let alone send an email.

They routinely have problems with the existing electronic records and prescription system, while expensive iPads sit unused because the software won’t integrate with NHS systems.

One of the reasons we still use faxes (although not for much longer, as Mr Hancock has banned them) is because they’re more reliable than the rackety old PCs we have access to.

The Health Service is beset by IT problems. Can we sort this out as a priority, please?

And, Mr Hancock, please remember that all most people want is to be able to get an appointment to see a GP. A follow-up letter or email would be a bonus!