YOU HAVE YOUR SAY
EVERY week, Money Mail receives hundreds of your letters and emails about our stories. Here are some responding to our article about how profit-hungry telecoms companies are charging customers up to £36 a year for paper bills:
THE Government needs to intervene and outlaw this practice. There will always be a percentage of the population who do not want to, or cannot, receive their bills by email.
R. T., Woking.
HMRC is now demanding that businesses do everything online. Not all small businesses use computers and not everyone feels comfortable on the internet. Technology doesn’t always make life easier.
C. S., Bristol.
IF YOU have broadband at your home anyway, you may as well go paperless. We are retired and live on a limited budget. We don’t bank online, but we do all our utilities payments paperless — it saves shredding all our bills.
S. M., Brighton.
I STILL have paper bills and bank statements sent to my home because they’re necessary for confirming my identity. Many companies and authorities say that online printed statements are not acceptable.
S. W., by email.
MY MOTHER is 96 years old. She has broadband, but it’s only for us to use when we visit. At her age, she will have nothing to do with the internet. It’s disgraceful to penalise people who are in this kind of situation.
M. R., Monmouth, Wales.
WHEN you buy something at the supermarket, you don’t expect to be charged for the printed receipt. It should be the same with telephone bills. There should be a law to stop companies charging for them.
J. S., Rotherham.
I HAVE always understood that companies reward customers who are environmentally friendly. I’m a pensioner and I had to pay for my computer. It’s swings and roundabouts. I deserve a discount.
S. F., Melbourne, Australia.
÷ WRITE to Tony Hazell at Ask Tony, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email asktony@dailymail.co.uk — please include your daytime phone number, postal address and a separate note addressed to the offending organisation giving them permission to talk to Tony Hazell. We regret we cannot reply to individual letters. Please do not send original documents as we cannot take responsibility for them. No legal responsibility can be accepted by the Daily Mail for answers given.