Don’t lose your rag

BE FIRM and polite. Losing your temper or being rude will not get you anywhere.

Try contacting the firm on social media sites such as Facebook and Twitter and you may get a faster response. But avoid publicising too many personal details.

Write to the chief executive. Ceoemail.com lists email addresses for CEOs at major firms, or post your letter to the company’s main head office address.

Reference evidence that proves other customers are also experiencing problems. Try Googling the company’s name or searching review sites such as Trustpilot.

Or you could try a free professional complaints handling service such as Resolver. Visit resolver.co.uk for more information.