STRAIGHT TO THE POINT

A MAN claiming to be called Jack keeps ringing to say he can prevent unwanted calls. Once, he even asked for my debit card expiry date, which I refused to tell him. How can I put a stop to this? I’m already registered with the Telephone Preference Service (TPS). B.W., Knutsford, Cheshire. MY HUSBAND and I were Brilliant Energy customers. Should we cancel our direct debit now it’s gone bust? J. W., by email. sse is taking over Brilliant energy’s customers and should contact you in the coming weeks. energy regulator Ofgem advises customers of collapsed providers to continue with direct debit payments as normal until a new supplier gives further instructions. IN FEBRUARY 2017, my mother was taken by helicopter to Southampton hospital. I spent £267 on three plane tickets so my father, sister and I could be with her, but she died before we could get there. Flybe now refuses to give me a refund. It said we had a year to use the flights and would have to pay £40 to change the route or £50 to change the name, but we are never going to use them. L. S., Jersey. WHAT a distressing time it must have been. Flybe referred me to Blue islands, its partner, which operated your flight, and it claimed it never received your request from Flybe. it has offered you a refund and three complimentary return flights as a gesture of goodwill. MY BROTHER took our mum to our local pub and parked in a disabled bay. He declined a free parking voucher from the pub as Mum has a Blue Badge. He then received a £100 fine from Parking Eye. Can you help? J.S., Leicester. A BLue Badge does not always entitle you to free parking. Parking eye says your mother needed to register for a voucher at the pub to park for free, but it has agreed to cancel the fee after seeing her badge and the pub receipt.