New-fan­gled till was to­tally on the but­ton

Daily Mail - - Freeview Primetime Planner - PETER­BOR­OUGH email: [email protected]­ly­

BRIAN SYLVESTER shared the ad­vice given to him by a man­u­fac­turer’s helpline when his com­puter failed (Let­ters). A bent pa­per­clip in­serted into a tiny hole in the back of his router solved the is­sue. In a DIY shop where I worked, we had been us­ing a ba­sic till for 25 years. When the busi­ness moved from a quiet vil­lage to big­ger premises in a mar­ket town, my boss de­cided it was time to in­vest in more up-to-date equipment. out went our well-used, out­dated piece of ma­chin­ery; in came a classy-look­ing up­grade with a built-in cam­era and large com­puter-style screen. Bar­codes on prod­ucts could be zapped for prices, elec­tronic stock con­trol would

be a dod­dle and de­tailed re­ceipts would be printed out crisp and clean. This im­pres­sive ma­chine, the re­sult of years of tech­no­log­i­cal re­search, tests and tri­als, was primed to con­trol much of the busi­ness. A PhD in com­puter lit­er­acy might have been use­ful when the sales­man be­gan his ‘how to use’ demon­stra­tion, dur­ing which we dis­cov­ered that the eas­i­est part was turn­ing it on — by press­ing a green but­ton. After try­ing to get to grips with the nu­mer­ous op­er­at­ing guide­lines, we came to the part con­cern­ing pro­tec­tion of the ma­chine. High-tech tills mean there is high-tech se­cu­rity; with­out the in­ser­tion of a password it couldn’t be opened. But in an emer­gency, we were shown how the se­cu­rity sys­tem could be by­passed. This in­volved the un­com­pli­cated method of man­u­ally mov­ing a small lever in the base of the till! Brawn won over brains here...

El­iz­a­beth Wright, East­bourne, E. Sus­sex.

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