WHAT TO WRITE TO GET YOUR CASH BACK

[Your full name, address and phone number] Dear Sir/Madam Reference: [Insert account number] I was targeted by fraudsters on [enter date] who stole [enter amount] from my account. [Explain here what happened] As of April 14, TSB has agreed to refund all customers who innocently fall victim to scams. And from May 28, other major banks will introduce a new code of conduct that will see customers be treated fairly and compensated when they are defrauded. I did my best to protect myself from these sophisticated criminals and at no point did I suspect I was communicating with them. So I urge you to consider my complaint and refund me the money I lost. If you do not uphold my complaint, I request you send me your reasoning in writing so I can refer the matter to the Financial Ombudsman. Yours sincerely, [Your name]