STRAIGHT TO THE POINT

PLUSNET has not billed me for my broadband or landline since November. It says the system will be sorted soon, but I’m still waiting. D. W., Harrogate, N. Yorks.

Plusnet says some customers are having issues with its new billing system, which it introduced last year. It adds it is working hard to fix the problem and will backdate bills for a maximum of only three months when the issue is sorted.

I ACCEPTED a temporary nursing role through an agency which promised, in an email, to pay £9.78 an hour, but I was paid only £9.07 an hour. I was told I must accept the lower sum. H. M., by email.

It Is useful that you have written evidence, says Martha McKinley, an employment law solicitor at stephensons. If you signed a contract, even better, as the firm would likely be in breach had it failed to notify you in writing of the new rate before you completed the work. You should make a formal complaint and request the shortfall is reimbursed. If it refuses, seek legal advice.

MY FRIEND and I lost our jobs and can no longer afford to go on a booked group holiday. Our friends don’t want to go without us, and easyJet is refusing to refund all our fares. N. H., by email.

easYJet says it was sorry to hear of your circumstances, but your tickets are non-refundable. It recommends taking out comprehensive travel insurance to cover such situations.

E.ON sent me an estimated bill that was too high. When I called to provide my actual readings, the sum was reduced, but E.ON still wants to increase my monthly direct debit. J. M., Colchester.

e.on reviews direct debits twice a year to stop customers building up debt. However, because you have solar panels that, in summer, generate more electricity than you need, it’s hard to work out what you should pay. e.on has now agreed to lower your monthly bills.