Online shopping complaints soar by over 80 pc in a year

A HUGE rise in complaints about online shopping and package deliveries has been reported by a website which helps with consumer gripes.

Online shopping complaints jumped by 84 pc in 2018-19 compared with 2017-18, according to figures from Resolver.

Some 1.4 million complaints were made to the website in 2018/19 — 5 pc more than the year before. Complaints about online shopping rose from 58,976 to 108,315, with typical problems including issues with deliveries, poor product quality and refunds.

Disputes with delivery firms have more than tripled — from 11,664 to 35,339.

Packages not showing up or being left in poor locations were common problems.

Complaints about film and TV streaming services increased by 106 pc — from 6,322 to 13,001.

Resolver spokesman Martyn James says: ‘Online retailers cut out customer service at their peril.’