STRAIGHT TO THE POINT
I HAVE been charged more than £1,000 for a Three wi-fi dongle since October 2013. I returned the device the day after buying it and didn’t spot the £15.98 direct debit until recently. My bank clawed my money back, but now Three has put a debt collection agency onto me.
P. P.,b ye mail.
Three says you continued to be charged because the retailer had not told them the dongle had been returned. The firm has now cancelled the remaining balance on your account. You have also been paid a £100 goodwill gesture.
I READ in Money Mail that some banks are using voice recognition technology to verify customers’ identities when they call. How would this work if you have a joint account and use telephone banking?
D. A., by email.
In The same way you each already have your own telephone banking login credentials, you would just both set up separate voice recognition profiles. Then, when you call the bank, it would match the voice to the correct profile and provide access to the joint account as usual.
I ORDERED a custom-made bunk bed from Anderson’s Themes & Dreams on November 22. I was told it would take between ten and 12 weeks to arrive, but we still do not have it. My daughters, who are aged four and six, are tired of sleeping on mattresses on the floor.
C. W., Essex.
The family-run firm admitted it was running behind with orders because of a surge in demand. however, it says you should have received the bed last month. The owner says his wife has been ill, and he has promised the bed will be delivered next week.
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