STRAIGHT TO THE POINT
VIRGIN MEDIA agreed in March to refund me nearly £700, after overcharging for my broadband, TV and landline package, but I have still not received the money.
I have tried to chase the matter via phone, webchat and Facebook — to no avail. E. H., by email. VIrgIN says it issued a cheque for £653.52 in May, which you say you never received. It has now sent another and offered you one month’s free service as a goodwill gesture. I BOUGHT a Ted Baker dress on eBay for £54.99, including shipping from Bulgaria.
When, more than a month later, it had not arrived, I asked eBay to intervene, but it closed the case in the seller’s favour, as it said they provided proof of delivery.
However, after checking the tracking number with Royal Mail, the item to which it referred was a SIM card sent from Essex that I did not order. I feel like I am getting little support from eBay. V. P., Hampshire. eBAY said it was reviewing your case when I got in touch. Days later, it suspended the seller and refunded you the full amount. I WAS told by Barclays branch staff in Sutton-in-Ashfield, Nottinghamshire, that, from July 15, I wouldn’t be allowed to withdraw less than £300 at the counter.
Customers have to use the cash machine instead, but I prefer face-to-face service. J. R., Nottingham. BArClAYS says it is running a pilot in around 40 branches to improve waiting times. Staff will signpost customers who want to withdraw less than £300 to the ATMs inside the branch.
The bank says this will give staff more time to help those customers who have more difficult enquiries.
However, it adds that if you are really unhappy, then you can still get your cash at the counter. WHEN my energy supplier, One Select, went bust in December, I was transferred to Together Energy.
I now want to switch provider, but I am in limbo, as it has never sent me a bill. I’m also in credit by around £1,280. R. L., by email. TogeTHer energy blamed the problem on one Select, which, it says, had not been billing you properly.
It has now provided you with a final bill and an explanation of the issue.