A parcel firm’s driver crashed into our house — then failed to deliver
A YODEL driver severely damaged a concrete bollard outside our 16th-century cottage on March 1 this year.
It had been put up to protect the corner of the property where the gas boiler is housed.
We emailed Yodel with the registration number of the driver’s vehicle because he drove off.
We received an apology from customer services and provided all the information they requested, including photographic evidence of the damage.
We had a reply saying the driver had admitted the damage and we then sent Yodel an estimate for £525 from a local builder.
Weeks later, in April, we phoned to be told they had not received the recorded delivery envelope we had sent and asking that we sent the whole lot again.
This we did, but since then have heard nothing. A. and M. N., Kent. Yodel offers its sincere apologies for the incident and has sent you the full £ 525 reimbursement for having your bollard mended, plus £30 in vouchers.
Yodel says that following an investigation, it would appear that your postal correspondence was misdirected, delaying the refund.
i’m struggling to avoid making sarcastic comments about the irony of Yodel being on the receiving end of a misdirected parcel. But my lips will remain sealed. I RECEIVED a welcome pack from Scottish Power on December 22 last year for someone with a different address. I emailed them telling them of the error.
On January 4, 2019, I got an email from my supplier, Ovo, saying a transfer from them was complete. I told them I hadn’t requested the transfer. Ovo then confirmed my cancellation, saying I must pay a £60 penalty for cancelling within contract. I wrote again to say I had never requested the transfer.
In March, Scottish Power told me it had tried to contact Ovo about moving my energy back, but Ovo was refusing to talk to them due to data protection rules.
I am currently paying £152 a month to Ovo despite being on a low-user tariff. My account shows I am £509 in credit, but that is unlikely to be correct due to a lack of meter readings and statements.
Ovo says it cannot reduce my direct debit until I receive a statement. G. N., Essex. ScottiSh Power clearly owned up to its error and attempted to move you back to ovo, but once again data protection rules were used as a catch- all to avoid serving a customer properly.
For its part, ovo says it did not receive any contact from Scottish Power about the erroneous transfer until May 22 this year — which obviously contradicts what you were told by Scottish Power.
the good news is that your supply was returned to ovo on June 17.
ovo says that it followed the proper procedure while correcting the unwanted transfer. it agrees it went beyond the 12- week industry- standard period, but claims this was due to a lack of transfer data from Scottish Power. obviously, the £60 cancellation fee has been waived by ovo. MY CONTRACT with Vodafone ended on January 10, 2019, but it is still asking for money.
I took the mobile phones back to the Vodafone shop. They have not been used since January 5. C. P., Oxfordshire. VodaFone admits it made a mistake. it cancelled one of your mobile phone numbers but not the other. it has now cancelled the second line and cleared the outstanding balance.
Vodafone apologises to you for its mistake and the inconvenience.