STRAIGHT TO THE POINT

I RECEIVED a letter from the DVLA stating my driving licence was due for renewal. It told me to follow an online link, which I typed into Google. I filled in my details on what I thought was the right website and paid £69.99, forgetting there is no fee for over-70s. The DVLA could not find my application.

M. F., Surrey.

It seeMs you found an unofficial website, which could be a scam. If you paid by debit card, speak to your bank and ask for a refund under chargeback rules, or make a section 75 claim if you used a credit card.

I BOUGHT a cabinet for £30 from The Salvation Army. A day later, I told the shop I wanted to cancel the sale and get my money back, but was informed the charity did not offer refunds. I know this is not a lot of money to most people, but I’m 84 and a pensioner, and it is a significant sum to me.

V. W., Musselburgh.

the charity says you should have been able to return your goods for a full refund as long as

you had a receipt and they were in their original condition, with ticketing in place. the salvation army has apologised and will be in contact to resolve the situation.

MY WIFE and I were named drivers on each other’s Direct Line car insurance policies. I cancelled mine eight months ago when I sold my car. My wife told Direct Line, but it failed to remove my car from her policy, then told us we would have to pay £21.28 for the mistake to be rectified, or risk a voided policy.

J. P., Anglesey.

DIreCt line says the £21.28 payment reflects the removal of a multi-car discount on your wife’s policy. but as it did not amend the details as instructed, it is letting you keep the discount as a gesture of goodwill.