STRAIGHT TO THE POINT

MY FITBIT screen is so dim I can’t see anything. When I looked on the firm’s community site, I saw lots of people have had the same problem since a system update. Yet Fitbit has refused to give me a discount or an upgrade.

J. J., by email.

FItBIt refused to comment on the screen issues. two days after I contacted the firm, you were offered a replacement.

MY HOLIDAY to Tenerife was cancelled when Thomas Cook went bust last September. I’m yet to get a £2,734 refund, despite making a claim to the Civil Aviation Authority in October.

C.M., by email.

the Caa told me it asked you for more information but you say you never received this request. a week after giving the additional details you received your money back.

WHEN Extra Energy collapsed, my account was £179.65 in credit. My energy supply was transferred to Scottish Power, but when I switched I only received a cheque for £3.92.

P. B., by email. a mIx-Up at Scottish power meant your extra energy credit was not included in your balance when you moved. It has now resolved the matter and refunded you the full amount.

I AGREED a new phone contract with TalkTalk for £23.50 per month, including unlimited UK calls. But in December I was billed £28.50. TalkTalk says the additional £5 was for its unlimited UK call package, but I had previously been told this would not cost extra.

K. L., by email.

taLKtaLK says it has reviewed the recording of your conversation with customer services and can confirm you agreed to a bill of £28.50 per month, including UK calls. But the company has offered a goodwill gesture of £90 to cover the £5 difference for the duration of the 18-month contract.