REMEMBER TO BRUSH UP ON YOUR RIGHTS

IF YOU buy online you are entitled to a 14-day cooling off period. This means you can return the item within this timeframe (starting the day after you receive it) for whatever reason and get a full refund.

This includes the cost of postage when you send it back.

Goods should be of satisfactory quality, fit for purpose and as described. If it is faulty you have 30 days to return it for a refund. After this, and up to six months later, the retailer can offer a repair or replacement. If unsuccesful, it must then give you a refund.

If you paid more than £100 and it was on a credit card, you can claim your money back if something goes wrong, under Section 75 of the Consumer Credit Act.

It’s best to contact the retailer first to sort out any problems. Section 75 may not work if you pay via a third party such as PayPal.