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IF YOU buy on­line you are en­ti­tled to a 14-day cool­ing off pe­riod. This means you can re­turn the item within this time­frame (start­ing the day after you re­ceive it) for what­ever rea­son and get a full re­fund.

This in­cludes the cost of postage when you send it back.

Goods should be of sat­is­fac­tory qual­ity, fit for pur­pose and as de­scribed. If it is faulty you have 30 days to re­turn it for a re­fund. After this, and up to six months later, the re­tailer can of­fer a re­pair or re­place­ment. If un­suc­ces­ful, it must then give you a re­fund.

If you paid more than £100 and it was on a credit card, you can claim your money back if some­thing goes wrong, un­der Sec­tion 75 of the Con­sumer Credit Act.

It’s best to con­tact the re­tailer first to sort out any prob­lems. Sec­tion 75 may not work if you pay via a third party such as Pay­Pal.

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