Daily Mail

Wrong to deny school trip re­funds

- United States of America · Competition

PAR­ENTS who have been de­nied re­funds for can­celled school trips should get their money back, says the com­pe­ti­tion watch­dog.

In June, Money Mail re­vealed how one ju­nior rugby team from Jar­row, Tyne and Wear, was bat­tling for a £30,000 re­fund after its trip to Or­lando, in Florida, U.S., was can­celled.

Un­der con­sumer law, hol­i­day­mak­ers should be re­funded within 14 days for can­celled pack­age hol­i­days. But many firms have re­fused to pay back groups, as they are not in­di­vid­u­als.

How­ever, the Com­pe­ti­tion and Mar­kets Au­thor­ity has now told travel firms: ‘Con­sumers will gen­er­ally be en­ti­tled to a re­fund when they have paid in ad­vance for ser­vices or goods that can­not be pro­vided be­cause of legal re­stric­tions as a re­sult of the pan­demic.’ a.mur­ray@dai­ly­mail.co.uk

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