STRAIGHT TO THE POINT

WE BOUGHT two train tickets to travel around South-West England with Great Western Railway (GWR) in March. But the Isle of Man — where we live — then introduced a 14-day quarantine for anyone returning to the island, so we decided to cancel our trip. We are still waiting for a £201.40 refund.

E. d. L-R., Isle of Man.

GWR apologises for the delay in processing the refund. It says that this was because it had not received your returned ticket. It has also been dealing with an unprecedented volume of requests. You should now have your money back. MY ELDERLY friend has been trying to speak to Barclays about his investments for six months. He lives in Malaysia so I have been trying to help, but to no avail.

D. B., by email.

ALL you wanted was for the bank to call your friend, but it took my involvement to make this happen. He has now managed to speak to Barclays and is happy with the outcome. I BOUGHT a valve from eBay for £44.99. Six months later, the boiler was not firing properly. A plumber confirmed it was an issue with the valve, so I contacted the seller, Movika Trading. I’ve heard nothing back.

C. F., by email.

MovIKA’S records go back only 90 days and you could not provide evidence of any refund request made to eBay or PayPal. Movika has refused to offer a refund and adds that it cannot accept returns after such a long period of time. MY WIFE and I booked a holiday at a Sandals resort in Antigua through the Avios eStore. I was supposed to receive 36,918 points in February, but they never arrived.

J. B., Lytham, Lancs.

THERE was an error and your booking wasn’t processed properly. Your account should now be credited.