Daily Mail

STRAIGHT TO THE POINT

- South West England · England · Great Western Railway · Isle of Man · Barclays · Malaysia · Ebay · Antigua and Barbuda · PayPal

WE BOUGHT two train tick­ets to travel around South-West Eng­land with Great West­ern Rail­way (GWR) in March. But the Isle of Man — where we live — then in­tro­duced a 14-day quar­an­tine for any­one re­turn­ing to the is­land, so we de­cided to can­cel our trip. We are still wait­ing for a £201.40 re­fund.

E. d. L-R., Isle of Man.

GWR apol­o­gises for the de­lay in pro­cess­ing the re­fund. It says that this was be­cause it had not re­ceived your re­turned ticket. It has also been deal­ing with an un­prece­dented vol­ume of re­quests. You should now have your money back. MY ELDERLY friend has been try­ing to speak to Bar­clays about his in­vest­ments for six months. He lives in Malaysia so I have been try­ing to help, but to no avail.

D. B., by email.

ALL you wanted was for the bank to call your friend, but it took my in­volve­ment to make this hap­pen. He has now man­aged to speak to Bar­clays and is happy with the out­come. I BOUGHT a valve from eBay for £44.99. Six months later, the boiler was not fir­ing prop­erly. A plumber con­firmed it was an is­sue with the valve, so I con­tacted the seller, Movika Trad­ing. I’ve heard noth­ing back.

C. F., by email.

MovIKA’S records go back only 90 days and you could not pro­vide ev­i­dence of any re­fund re­quest made to eBay or Pay­Pal. Movika has re­fused to of­fer a re­fund and adds that it can­not ac­cept re­turns after such a long pe­riod of time. MY WIFE and I booked a hol­i­day at a San­dals re­sort in An­tigua through the Avios eS­tore. I was sup­posed to re­ceive 36,918 points in Fe­bru­ary, but they never ar­rived.

J. B., Lytham, Lancs.

THERE was an er­ror and your booking wasn’t pro­cessed prop­erly. Your ac­count should now be cred­ited.

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