STRAIGHT TO THE POINT

I ORDERED £833 worth of bedroom furniture from Robert Dyas, thinking that it would be delivered assembled to my room. I later received an email saying it would be left outside my front door. As I’m in a wheelchair this wasn’t convenient, so I cancelled. I’ve repeatedly asked for a refund but, almost three months later, I am yet to receive one.

D.B., by email.

Unfortunately, Robert Dyas received conflicting information about whether the furniture had been delivered or not. After I contacted the retailer, it refunded you. A spokesman apologises for the time taken to resolve your complaint.

M&S Bank sent me a text saying I had used 90 pc of my credit card limit of £3,500. I then received a letter asking for me to pay at least £79, as the total was nearly £4,000. I pay my bill in full every month, so why am I being told I allegedly owe more than £3,500?

R. S., Glamorgan.

M&S says it is processing a chargeback for unrecognised transactions on your account. It has applied a temporary credit in the meantime.

WE COULDN’T afford our Sky and Sky Sports subscription due to lockdown, so cancelled it. But we have since had a letter saying we owe £38 and, if we didn’t pay, it would be passed on to a debt recovery agent. I phoned up Sky and l was on the phone for nearly 40 minutes getting nowhere.

C. N., Denbighshire.

Sky says it incorrectly only cancelled your Sky Sports subscription. It has now refunded and cleared the account.

VODAFONE said it would cost £25 to fix my phone, which I refused. I later found out I could resolve the issue by turning it off and on again. Why couldn’t it tell me this instead of trying to rip me off?

B.T., Lancs.

Vodafone claims that you requested an in-store tech team appointment which uses specialist advisors and costs £25. However, it has now contacted you to explain you can speak to the firm 24/7 free of charge if you need any more help and has credited your account with £25.