‘IT DID NOTHING FOR US OTHER THAN DRAIN OUR FINANCES’

HUSBAND and wife Andy and Sally Meakin paid Yell nearly £200 per month for various services but now say they feel ‘foolish’.

They are among the business owners in the Yell Action Group preparing a legal claim.

The couple, from Barton-upon-Humber near Hull, had expanded their furniture store, A&S Home Furnishings, and wanted to publicise its new location.

They signed up to Yell in July 2019. They say a sales rep promised the phone would be ‘red hot’ after they agreed to pay for website design, prominent listings in its directory and reputation management.

However, Mr Meakin, 42, now says they were pressured into buying on the spot and regret the decision. They found errors on their website, including the wrong phone number and city, and say these took months for Yell to fix.

The reputation management service turned out to be automated computer software.

Complaints they made would go unanswered for weeks, they claim.

‘All it did was drain our finances but did nothing for our business,’ Mr Meakin added.

Yell last night said it did not comment on individual customers.