‘We can have a laugh — it’s a special time’

FORMER nurse Pollene, 80, lives in wandsworth, south-west London, with the support of carers, age uK wandsworth and her daughter. she has been speaking weekly to Clare, 39, also from London, for four years. Pollene says: MY CALLS with Clare mean a great deal to me. We have a little chat and then she reads to me, which I love. It’s a joint effort choosing the books.

We were first introduced four years ago when Clare began visiting me in person. It only became a telephone service after lockdown. I have a lot of medical problems which means I’m largely bed-bound so have been shielding since March.

My daughter lives nearby so I’m still able to see her, but it’s a scary time. I feel nervous about going out and meeting people. I really look forward to my calls with Clare; it’s my special time. We have a laugh together and it really brightens my day.

CLARE SAYS: I was matched with Pollene because her family had been concerned that, although she had many carers, they were so busy Pollene didn’t get a chance to have a proper chat with anyone.

It quickly became a two-way conversation — we shared stories about our childhoods and life in general. Pollene dictated her life story to me and I had it printed as a book for her.

Since lockdown I haven’t been able to visit in person, but I felt it was even more important to keep in contact. Due to a generous donation, Age UK Wandsworth were able to give Pollene an iPad, so we’re now able to do video calls twice a week.

We both love music so we sing or I play the piano and ask Pollene to name the tune. I also read aloud.

Becoming a befriender has really helped me with my own wellbeing. I live with longterm health problems after having cancer treatment when I was a teenager.

After I became unable to work, I lost my sense of purpose a bit. Being able to be of support to someone else has really helped to rebuild my confidence. I’ve gained a wonderful friend in Pollene.

Now that I’m aware many live isolated lives, I make an effort to smile or say good morning in the street. I also check in on neighbours to see if they need anything. In uncertain times that moment of connection can make you both feel better.