STRAIGHT TO THE POINT

FOR the past eight months, PayPal has been holding £ 62.59 of my money. Apparently this is due to a lack of activity on my account, although I have sold items recently. PayPal has offered no solution.

D. H., by email. PAYPAL blamed the issue on a technical problem and has now released the funds. It has also made a goodwill payment of £100. ONE of my John Lewis paper vouchers was damaged and I wasn’t able to use it as the code couldn’t be read. The store promised to send me a new voucher, but that was two months ago.

T. H., Leicester. YoU should have received your new voucher by now. Unfortunately, you contacted the wrong department, as it is John Lewis’s financial services team which deals with the paper vouchers earned through its partnership scheme. It has updated its website to make this clearer. VIRGIN Media rang to see if I wanted to upgrade my package for an extra £5 a month, but when I received my contract I saw that my monthly bill would rise from £ 38 to £ 83 within six months. I’ve repeatedly asked to cancel but I’m still being chased for payments.

C. W., by email. VIrgIn Media has now cancelled your contract and wiped all charges from your account. You were offered £45 as a goodwill gesture, plus a further £76, the equivalent of two months’ worth of bills. But you decided this was not enough, took your case to the Communication and Internet Services Adjudication Scheme and were awarded £400. WHEN I visited Costa in the Waverley Mall in Edinburgh last month, I was asked to check in via the Test and Trace app on my smartphone. When I said I didn’t have a smartphone, I was told I could only have a takeaway coffee. Is this correct?

W. W., Edinburgh. CoSTA says that its staff would usually input your details on a laptop if you did not have a smartphone, but the store was having IT issues when you visited. If this happens again, Costa said it would just take down your information in writing. It will be getting in touch to apologise.