STRAIGHT TO THE POINT

I PURCHASED a HP Chromebook from John Lewis in January but it was faulty. I had a telephone conversation lasting more than an hour with the technical support department which got me nowhere. I was later told there was little to no chance of a repair being made until at least June.

R. M., via email.

JOHN LEWIS apologises for the delay, and is now processing a refund for you. MY HUSBAND died suddenly in December and our BT account was in his name. I rang BT to change the name and bank details. But in early January, my internet stopped working and was

not restored until February 3 which led to a loss of earnings. BT agreed to compensate me £278 but I still have not received it.

V. R., via email.

BT SAYS it has specially trained customer service agents in bereavement and your case was down to ‘human error’. It adds that it had no record of you accepting the offer which explained the delay. I LIVE in Spain and have a UK bank account with Clydesdale Bank which has been taken over by Virgin Money. My debit card expired in January but my new card got lost in the post. I eventually received a card on March 2 but no Pin has arrived. I have been on the phone to Virgin Money for 195 minutes to no avail.

A. D., via email.

VIRGIN MONEY apologises and says it is investigating why the previous Pins were not received. It has sent you a new one. I’M STRUGGLING to get hold of a £473 refund from HMRC. The taxman sent me a letter explaining how I could use its website to claim the cash online. But I was repeatedly asked for a Northern Ireland driving licence when I have an English one.

D. L., Essex.

WHEN HMRC investigated, it discovered you are also due a £83 refund for the 2019/2020 tax year. you should receive both cheques in the post soon.