Staff rulebook for the House of Sin
Used at Epstein’s mansion and shown in court, it runs to 58 pages. From the $100 that had to be stuffed in the glovebox of every car to the blue massage towels and gun in a bedside drawer, it gives an extraordinary insight into his gilded and depraved world THE INTRODUCTION
This manual is designed to give proper guidance to perform your duties to the best of your ability, while ensuring a consistently high level of service. By using your communication skills – listening and observing, you’ll be able to anticipate the needs of Mr epstein, Ms Maxwell and guests
GROOMING/GUEST RELATIONS
AppeArAnce is extremely important if high standards are to be maintained. A favourable first impression goes a long way.
• personal cleanliness, good presentation, and a genuine and polite ‘aim to please’ approach are very important
• Try and anticipate the needs of Mr epstein, Ms Maxwell and their guests
• Make guests feel pampered and welcome
• Do not discuss personal problems with guests
• remember that you see nothing, hear nothing, say nothing, except to answer a question directed at you
• Unobtrusive is the key
• Wear the appropriate clothing. Dark blue trousers with white golf shirts to be worn daily, long sleeve white shirts for dinner service
• Items in pockets must not create a bulge or be visible
• Do not address Mr epstein, Ms Maxwell and their guests with hands in your pockets
• Do not chew gum
• Avoid using strong perfume or aftershave lotion. This could cause an allergic reaction
• SMILe!
PROPER LANGUAGE
What you say is as important as what you do. Your language must include good diction and exclude swear words and slang.
YOU DO NOT SAY:
‘Yeah’ ‘Sure’ ‘no problem’ ‘You bet’ ‘Gotcha’ ‘I dunno’
YOU DO SAY:
‘Yes, Mr’ ‘Of course, Ms’ ‘My pleasure’ ‘It is no trouble at all’ ‘You are quite right’ To a justified criticism or mistake you say: ‘I am very sorry; it will not happen again.’ ‘It was completely my fault.’ What to say after entering the room: You do not expound on the weather or any other subject, unless asked.
ANSWERING THE PHONE
How you answer will leave a longlasting impression on all those who call as it immediately tells the caller the service standard. Do not slam down the receiver at any time! All calls should be answered in three rings or less. Unless otherwise instructed, neVer disclose Mr epstein’s or Ms Maxwell’s activities or whereabouts to anyone. Advise Ms Maxwell of any strange telephone calls or enquiries.
PREPARATIONS CHECK LIST MASTER BEDROOM
Air-conditioning at 60 degrees Two lighted pens on both bedside tables Jeffrey epstein large and small notepads on both bedside tables
Box of tissues on each bedside table (replace if less than 1/3) Gun placed in beside table drawer.
MASTER BATHROOM
Toothpaste is more than ½ full. new pair of exfoliating gloves in the shower. Three large blue towels and one hand towel on the chair for massage. Three large blue towels and one hand towel to be ready for massage in towel room.
MASTER BATHROOM TOILETRIES
Gillette MAcH 3 razor with extra blades (change blade after every use). Shaving cream (Kiehl’s close’ Shavers Squadron). Secret Original Solid Deodorant
Lever 2000 soap. noxzema plus Face Wash. Facial moisturisers (Kiehl’s Ultra Facial Moisturizer, Bahar). Aquaphor Hand cream. california Mango Lotion. Bubble bath and shower gels. Shampoo/conditioner (White rain coconut essence,
Biolage, nexxus Simply Silver). Hair finishing cream (paul Mitchell Stickworks). peter Thomas roth Sunscreen J Kiehl’s Lip Balm with SpF. Q-Tips. round cotton pads. Toothpaste (Arm & Hammer Dental care and Mentadent). Toothbrush (Oral B / Hard). electric Toothbrush (Braun Ultra
Plaque Remover). Scope mouthwash. Dental Floss (Johnson & Johnson Reach I Mint waxed). Baby Powder (Johnson & Johnson). Mason Pearson Hairbrush. Hair Comb/ Tweezers. Fingernail clippers and file.
GUEST ROOMS
Hint: All guest rooms must appear as though the arriving guest is the first to ever stay in the room. Bed linen, towels and bathrobes must be fresh. All light fixtures are working. Remote controls for TV are working. Instructions on ‘How to work the television’ placed next to the TV. Alarm clock must be set to the correct time and date. Pens and Jeffrey Epstein large and small notepads on bedside table. Eye masks on bedside tables. Small bouquet of fresh flowers. Gifts if indicated by Mr Epstein. Bottled water and drinking glasses on bedside table. Selection of fresh fruit. Side plate, fruit knife, napkin. Torch with new batteries. Closets must be cleared. Check that there are sufficient wooden hangers that are hung evenly. Fresh bar of soap and shampoo in bathtub and shower stall Two fresh washcloths on the washbasin and two next to the bathtub. Fresh bar of soap placed to the right of the washbasin New toothbrush and toothpaste on counter to left of washbasin Clean drinking glass
Tissues Hairdryer is working. Replace toilet paper with new roll. Fold end into a ‘V.’
CLEANING MS MAXWELL’S BATHROOM
Replace used towels. Check that there is enough toothpaste. Replace any toiletries that are running low.
OTHER BEDROOMS
Place pillows, duvets, bedspreads and blankets on a chair. Never on the floor. Telephone must be free of dust. No sticky spots. Cord must hang properly.
LIVING ROOM
Tidy magazines. Throw out fashion magazines over two months old.
KITCHEN
Polish marble counter tops in kitchen. Check all expiration dates on food in refrigerator and pantry. Napkins cleaned and ironed
OUTSIDE
Check that pool water temperature is between 82–88F
THE CABANA
Tidy the desk, but do not throw any papers away. Fresh bar of soap placed to the right of the washbasin. Replace toilet paper with new roll. Fold end into a ‘V’.
WEEKLY
Massage Tables – Wipe and sanitise Fridge – Clean thoroughly. Throw out spoiled food. To eliminate odours, place a bowl of cotton balls soaked in plain vanilla extract in the fresh food section.
VEHICLES
Place $100 in the glove compartment or centre console of each car. Jeffrey Epstein and Ghislaine Maxwell telephone directories. Jeffrey Epstein large and small notepads with pens.
GENERAL
Buy The New York Times, The Wall Street Journal, Palm Beach Post and place in pantry Buy the Daily Mail (pictured) and place on Ms Maxwell’s desk Place box of matches by all candles Straighten the fringe and tassels on all rugs
STATIONERY
Two sizes of Ghislaine Maxwell and Lady Ghislaine notepads.
SERVING BREAKFAST
MR EPSTEIN BREAKFAST • Glass of water
• Coffee
• 1 Sweet And Low, or Equal (sugar substitutes)
• Creamer filled with Half & Half, warmed in the microwave for 25 seconds.
• Mr Epstein will indicate what food he would like
MS MAXWELL BREAKFAST:
• Maxwell House coffee (below) served with milk
• Freshly squeezed orange juice
• Glass of water
• 1 Weetabix with sliced banana. Milk and sugar on the side
SERVING BREAKFAST FOR GUESTS
• Pre-set table or breakfast trays for the number of guests present
• As guests arrive, inquire if they would like coffee, tea, or fruit juice
• Always make sure coffee is fresh
• Re-confirm guests have no allergic reaction to specific foods
• Take the breakfast order. Inquire whether they would like to wait for any remaining guests before you begin preparation.
• Always serve from the left, and clear from the right if possible
STANDBY DUTIES
When necessary, you will be required to be on ‘standby’ duty – making yourself available for any duties that need to be carried out. In order to be able to respond promptly, you should not travel more than one hour from your home base. This means if you are called, the maximum time it will take you to return, is one hour.
• You could be called at any time, day or night.
• The security of the house, Mr Epstein, Ms Maxwell and their guests are your first consideration. Always handle a crisis in a calm and professional manner.