STRAIGHT TO THE POINT

PLEASE can you ask EDF Energy to reissue a refund cheque to my 90-year-old uncle? His late wife was the account holder, but he has paid the bills since she died.

P. A., Gloucestershire. EDF has requested that the £46.66 cheque written out to the executor of her estate is cancelled and reissued in your uncle’s name. It has also cleared an outstanding balance of £7.49 and offered a £25 goodwill payment. I SIGNED up to a free trial with video website Vimeo. But when I cancelled, I did not receive confirmation and have now been charged £1,008 for a one-year subscription.

F. G., via email. VIMEO refused to answer my questions about the ease of its cancellation process, but a spokesman has agreed to refund you the full amount. MY HUSBAND and I used to have our pensions paid into our Post Office Card Accounts. When we were told these were closing, we set up a bank account with the Co-op. So why has the Department for Work and Pensions sent me a card in the post?

G. W., Stafford. YOU were sent a Payment Exception Service card by mistake. These are only supposed to go to people who do not have bank or building society accounts. A Department for Work and Pensions spokesman apologises for any distress caused. AFTER my cruise was cancelled, I chose to leave my £411 deposit with Princess Cruises to benefit from Future Cruise Credit, which I can use on another trip. However, the money was mistakenly returned to my travel agent, Iglu Cruise, and now no one seems to know where it is. Please can you help track it down?

C. Y., Sutton. BOTH firms agreed there had been a ‘system error’ somewhere. The money has now been sent back to Princess Cruises and the Future Cruise Credit has been applied.