Thank your doctor

AT MY local surgery, all the staff are lovely and work extremely hard. There is a notice on the wall stating verbal abuse will not be tolerated — it shocks me this is even necessary. What is wrong with some people?

I am patient, polite and friendly when I contact the surgery, so receive the same courtesy.

every Christmas, I deliver a box of chocolates and thank-you card, which is always appreciated. Is it too much to ask other patients to follow my example?

Mrs MARY CAMERON, Chichester, W. Sussex. LAST week, I tried to cancel a hospital appointment by phone, but when told I was number 51 in the queue, I put the receiver down. I emailed my cancellation request, but haven’t received an acknowledgement so I don’t know if a consultant’s time has been wasted. DAVID VETCH, Smallfield, Surrey.