Customer first

I THOUGHT that customer service was poor and being held on the line for ages was the norm (Letters).

Having spent 60 minutes in three attempts to speak to someone at scottish Widows, I sent an email outlining my anger at the lack of a callback.

Within 30 minutes I received a reply giving me another number to use for this service. I was glad of a speedy reply.

However, the next day I was astonished to receive a call from the head of customer services. He was apologetic about how I had been treated and offered me compensation for bad service and the cost of the calls. My faith in people was restored and it proved that some companies take their customers seriously.

GARY BELCHER, Coventry.

I’M USED to shrinkflation when companies reduce the size of their products, but not the price (Mail).

But McVitie’s take the biscuit. They have reduced the number of Hobnobs per packet, but still use the original wrapper. J. WIGNALL, Accrington, Lancs.