STRAIGHT TO THE POINT

AFTER checking my statements, I noticed Amazon has been taking £3.99 out of my account each month. But I don’t remember signing up to any subscriptions.

L.M., Clacton, Essex. YOu loaned your credit card to your granddaughter and she signed up to Amazon’s music streaming service without your knowledge. She has now promised to contact Amazon direct to cancel the subscription. WHEN I returned home from hospital following a stroke, I saw my energy company E.ON had slapped a £10 late payment fine on my latest bill. I contacted the firm to explain the situation but it still has not removed it.

T.O., Waltham Cross, Herts.

An e.On spokesman apologises for the confusion and says the late payment fee was wrongly added to your account. This charge has now been removed. I INVESTED £20,000 in a Vanguard account and cashed in after making a £1,300 loss. But the investment firm is making it very difficult to reclaim the remaining £18,700.

B. V., Cheshire.

A VAnguArD spokesman says you had not uploaded the relevant bank statements needed for its verification process. until this is completed, it is not possible to make withdrawals. You have since uploaded the correct statements and are free to withdraw the funds. MY HUSBAND died in December 2021 and while sorting out his estate I came across an unopened envelope from HMRC containing a tax rebate worth £295.08. It was dated 2002. I’ve been trying to contact HMRC but have had no response.

A.L., Sutton Coldfield, Warks. FOllOWIng our intervention, HMrC has agreed to refund you the £295.08. We are working with HMrC to facilitate this.