‘I’ve waited three years for payout’

NEIL ATACK, 56, is still waiting for a payout more than three years after he took his case to claims firm AirHelp.

A mechanical fault caused his Air India flight from Copenhagen to Delhi to be delayed by three hours and he missed his connecting flight, adding seven hours to his journey.

The father-of-two, from Leeds, submitted his €600 compensation claim in April 2019. But he was only informed last week that a court had ruled in his favour. He will get only half the payout as the firm takes a 35 pc fee, plus 15 pc if the case goes to court. Neil says: ‘I am so angry, especially as I chose to go with the company because I wanted the process to be as straightforward as possible.’

AirHelp says it does not comment on individual cases but would contact Neil.