STRAIGHT TO THE POINT

I BOUGHT a £207 rowing machine from Aldi which broke. I called the supermarket to ask for a refund, then received an email from a firm called Sertronics, asking for personal details. Is this a scam?

C. Z., Huddersfield. IT IS quite common for firms such as Sertronics to underwrite warranties and process refunds rather than retailers themselves. However, Aldi accepts someone should have explained this when you called. You have now been refunded in full.

IN JUNE, I transferred €8,498 from my Revolut account, but the payment was rejected by the recipient’s bank. Revolut said it would take ten days to process a refund, but I’m still waiting. I have had to take out a loan to pay back the people I borrowed money from.

L. A., via email. REVOLUT has now retrieved the money and refunded you in full. It has also paid a €400 gesture of goodwill to cover the interest charged on your loan.

I AM 76 and in receipt of pension credit. But despite telling the TV Licensing agency in May that I qualify for a free licence, I still haven’t received it.

J. S., Worcester. YOUR free licence has been issued and you should get it in a few days. TV Licensing has also refunded you for the time you were paying for a licence while eligible for a free one. AFTER accidentally leaving my Kobo e-reader at the Luton Airport’s Premier Inn last month, I have called, emailed and even driven back to the hotel to find it. But no one seems to know where it is.

L. L., Bridgend. PREMIER Inn has returned the e-reader and apologises for the delay, which they say was caused by a miscommunication at the hotel.