STRAIGHT TO THE POINT

MY MUM recently died and my father was very upset to receive a letter from her annuity provider LV= demanding he repay £60.70 the day after her funeral. The firm even got his name wrong.

It seems very insensitive to send this out so soon after he lost his wife of 66 years.

G. S., London. A SPOKESMAN for the firm says it is contractually entitled to request the overpayment’s return but apologises the letter was incorrectly addressed and for any distress caused by its timing. LV= has waived the £60.70 repayment and paid £100 in compensation.

MY SON bought a £160 pair of trainers he’d seen on Instagram for his 18th birthday.

He paid by bank transfer but, despite the money leaving his account, the seller claimed it had not received the money.

It is clear he fell victim to a scam but his bank, Monzo, has refused a refund.

G. C., London. A MOnZO spokesman says it upholds its decision not to repay the money because the customer did not take reasonable steps to verify the transaction and ignored scam warnings. Your son’s next option is to complain to the Financial Ombudsman.

I HAD to cancel a trip to America in April as I was diagnosed with an intracranial aneurysm and advised not to travel.

I made a travel insurance claim and Admiral said it would contact me within 30 days. It has been four months and I still have not heard back.

J. E., Oxfordshire. An ADMIRAL spokesman apologises for the delay and says it had not received the documents needed to validate the claim. The firm has now paid the full £669.50 claim along with an additional £84 goodwill payment.