Why are GPs still using Covid as an excuse not to see patients?
ACOUPLE of weeks ago, I came down with a nasty chest infection. At first I just ignored it. But it got worse: my lungs were on fire.
The bug then took up residence in my ears, rendering me deaf and in considerable discomfort.
I’ll be fine, I said to myself. ‘Don’t be ridiculous,’ insisted my daughter, home from university. ‘ Quite apart from the fact you sound . . . well, gross, you’re insufferable when you’re ill. Go to the doctor.’
Ah, foolish youth. Go to the doctor? If only it were that simple.
There was a time when seeing the doctor was a straightforward affair. You rang, you made an appointment, you went. These days, you might as well be seeking an audience with the pope.
My first mistake was to call on a Monday morning. Whichever bacterium was rampaging in my bronchioles had clearly not got the memo about Monday mornings.
After 47 attempts to get past the ‘engaged’ tone (my phone logged them), I finally got through to a recorded message about how busy they were, and I was placed in a queue. I actually felt grateful.
I waited a further 40 minutes before the receptionist finally answered, only to be told — you guessed it — that no appointments were available.
ON TUESDAY, the infection was much worse. I tried again. This time it took 45 minutes to get through. Again, no appointments were available. The receptionist suggested emailing.
Ah, emailing. That involved going through a hideously clunky NHS website called ‘systmonline’. As portals go, it might as well have been the gateway to Hell for all the ease of access it afforded: although not even the Devil himself could have devised such a frustrating piece of technology.
I’m quite computer-literate. It’s beyond me how anyone is expected to cope who isn’t proficient with tech, who can’t remember their password or who simply doesn’t have online access.
eventually, I managed to navigate my way through it, and logged my request. The next morning my phone rang. ‘ Are you the person who emailed?’ I was. ‘The doctor will call you.’
I then spent the rest of the day watching my phone like a hawk, only to miss the call when I popped to the loo. When I rang back, the line was engaged. obviously.
now I know I’m not the only person who’s been ill these past few weeks, but I’m also not the only person struggling to see their Gp.
My daughter, for example, needed a non-urgent appointment for an ongoing issue.
The earliest they could fit her in? christmas eve.
A friend came down with a kidney infection. It took her three days of passing blood before her Gp would agree to see her.
The truth is, Gps seem to have unilaterally decided they don’t want to see patients any more.
Their excuse? covid, of course. But why? everywhere else has opened up. If the rest of us are expected to go back to work as normal, why can’t they?
To my mind, the answer is simple: it suits them not to have to see patients. Thanks to covid — that great catch-all excuse for incompetence in public service — they’ve realised it’s easier to keep us at arm’s length, and hide behind ‘precautionary measures’.
But that’s not what being a doctor is about, is it? It’s supposed to be about helping sick people get better, not making them sit for ages on hold; or guilt-tripping them for taking up your time; or making them wait in agony for three days before you prescribe them the antibiotics they need. or at least . . . it used to be.