STRAIGHT TO THE POINT

I ORDERED a football shirt from the website Kitbag to be delivered by Evri. The delivery driver sent a picture of my parcel wedged into the front door of the building to my flat, leaving it ajar. My parcel was missing when I came to pick it up an hour later.

E. D., London.

AT FIRST Evri said this was an issue with Kitbag, but when Money Mail intervened, Evri agreed to organise a replacement kit to be sent to you, as well as a £30 goodwill gesture.

MY 95-YEAR-OLD mother was shielding during the pandemic and was therefore unable to use an M&S gift card she had been given.

We asked M&S to extend the card’s validity but it declined, saying that it needed to be ‘fair to all customers’.

J. D., via email.

M&S has since sent a gift card to the value of the vouchers your mother accumulated during lockdown as a gesture of goodwill.

IN NOVEMBER, PayPal billed me £647.38 for an Airbnb transaction I never made. I’ve spent hours on the phone to PayPal, but it is still hounding me to pay the money.

J. H., via email. PAYPAL investigated and a spokesman says your case has now been resolved.