Put on hold

I AGREE that it’s become almost impossible to contact utility and other essential companies (Letters).

I’ve tried to ring the DVLA 11 times, only to be told they are too busy to take my call. I called British Gas over its decision to almost double my monthly direct debit only to sit on the phone so long I gave up.

Are organisations intent on making contact by customers as difficult as possible so we simply go away?

I resent the time and effort I waste trying to sort out the problems they have caused.

M. SIMS,

Warrington, Cheshire.