STRAIGHT TO THE POINT

IN AUGUST, I switched my bank account from Nationwide to Santander to make use of the £175 switching bonus. The transfer was successful, but I was told that because I do not have a mobile phone I do not qualify for the bonus.

K.G., Evesham, Worcestershire. SANTANDER has sent you £175 as a gesture of goodwill and has arranged for you to meet with your local branch manager to discuss your banking needs. BRITISH Gas remotely switched my vulnerable aunt on to a prepayment meter. The firm says it has been changed back to direct debit from their end, but it is still showing as prepayment. There is now no way to top it up and her gas supply has been cut off

A.S., via email BRITISH Gas has apologised and offered £100 in compensation.

It says there was a transmission issue so the meter change did not complete and that it should have completed the exchange much sooner.

I BOUGHT an Indesit washing machine from Currys 20 years ago and have been paying insurance on it ever since. The machine recently broke and I cannot get through to customer services, despite sending messages online and by post.

E.S., Stratford-upon-Avon. CURRYS called you to discuss the issue and you have since received a new machine from Indesit.