Daily Mail


leave some homes so cold owners are having them


TO HEAT pump, or not to heat pump? That is the question. The answer is a resounding: NO. That is what readers have told Money Mail in response to our article last week, questionin­g the Government’s £450 million scheme to bribe us into installing eco-friendly heat pumps.

The Boiler Upgrade Scheme, launched last May, offers grants of up to £ 6,000 if homeowners rip out their gas boiler and install an air or ground source heat pump.

Hundreds of readers contacted us to express an opinion (thank you). Homeowners who have bought homes with heat pumps already installed — or purchased new builds where groovy pumps were part of the package — have told us about a litany of problems associated with the technology. This is despite their overwhelmi­ng desire to do their bit to save the planet from self-destructio­n.

Some have got so fed up with them they have had them removed — or installed additional heating systems to step in when the pumps don’t generate enough heat.

Many of the critics are knowledgea­ble. They include retired engineers and current installers of heat pumps.

Some believe the Government is now in danger of committing a misselling scandal to match that of the promotion of diesel cars in the early 2000s by the Labour government — even though diesel fuel was known to contain pollutants harmful to health.

One engineer told Money Mail: ‘ The nationwide promotion of heat pumps as replacemen­ts for gas boilers needs to be challenged. Not just economical­ly, but also on availabili­ty, reliabilit­y and functional­ity issues. It could easily turn out to be the next major government misselling scandal.’

In defence of heat pumps, both users and installers say they perform well during certain times of the year — spring, summer and autumn ( in other words, when they are least needed) — and are good for the environmen­t.

They can also be quiet when new or if only low levels of power are required. But these advantages are outweighed by the negatives.

Heat pumps, typically installed outside at while the pumps are quite complex to operate.

Bill Griffiths bought a new build four-bedroom home four years ago, in a village close to Alfreton, Derbyshire. It came fitted with an air source pump.

Bill, a former chemist at nearby engineerin­g giant Rolls-Royce, says he is generally happy with his heat pump, ‘a hefty unit with a double fan that sits outside behind the garage’.

This heats a 400- litre water tank (inside the garage) with a supporting buffer tank stopping the heat pump from continuall­y switching on and off.

‘It’s noisy when it’s working hard,’ he says. ‘Akin to a loud extraction fan in your bathroom.’

Noise aside, the 74-year-old says the heating device comes with ‘significan­t issues’ which those contemplat­ing buying one should be aware of.

He explains: ‘Given the current price differenti­al between gas and electricit­y — respective­ly, 10p and 34p per kilowatt hour (kWh) — the heat pump has to run super efficientl­y for it to reap financial benefits.’

HEADDS: ‘ That means an ambient temperatur­e [the outside temperatur­e] of around 10 C [50F] or higher. Any lower temperatur­e and the pump loses efficiency.’

For example, on February 16 this year, when the temperatur­e was 8C, Bill says the heat pump consumed 19kWh of electricit­y, costing £6.46, in producing 72kWh of heat. If gas had been used, the cost would have been higher at £7.20. One nil to the heat pump — a saving for the day of 74p.

But a day earlier, the temperatur­e was lower, at 5C. This meant it took more power (21.2kWh at a cost of £7.20) to produce 59.8kWh of heat. In this instance, the daily cost of gas would have come out cheaper at £5.98 — a saving of £1.22. One all.

Bill concludes: ‘ It is an unfortunat­e paradox that as the weather gets colder, the cost of air pump heating increases — and when heating is not required, the heat pump achieves maximum efficiency.’

As a result, he advises homeowners not to contemplat­e an air pump unless their property is well insulated. It should also be exposed to the sun when it shines because this increases the surroundin­g air temperatur­e and improves the pump’s efficiency.

Crucially, the financial mathematic­s don’t work while electricit­y remains far more expensive than gas. Like others who contacted Money Mail with expert knowledge about how heat pumps work (or don’t work), Bill says there is a danger that they are being missold to many homeowners.

Peter Taylor, from Cheltenham, in Gloucester­shire, also sits in this camp. Peter, a retired electronic­s engineer, inherited two air source heat pumps when he bought his

current property nine years ago. In autumn last year, he decided to install a new oil heating system — not to replace the heat pumps, but to kick in during the winter when the pumps don’t work efficientl­y. He is delighted he took the step. Peter says: ‘Air source heat pumps are useless when the outside air is between –1C and 3C — and the conditions are foggy and humid. They cause the outside fan unit to repeatedly ice up, resulting in insufficie­nt hot water to heat the house.’

The design of these pumps, he says, is ‘fundamenta­lly flawed’ and their promotion through the Boiler Upgrade Scheme a ‘potential misselling scandal’.

Christine and Alan Holland, from Hungerford in Berkshire, have gone down the same route, installing wood burning stoves to complement the two heat pumps in their Georgian home. ‘It is impossible to get the pumps to provide us with heat up to 20 C, without them running 24 hours, seven days a week,’ says 76-year- old Christine. ‘Their cost then became unaffordab­le.’

With the stoves now in operation, Christine says they are ‘cosy again’. ‘ My view,’ she adds, ‘ is that heat pumps are only suitable for small new build properties that are fitted out with the very best insulation.’

Chris Wiggin got rid of the heat pump in his home four years ago — and he doesn’t regret it for one minute. Chris, a 79-year-old retired engineer, bought his four-bedroom bungalow near Bishops Cleeve in Gloucester­shire five years ago.

It came with a heat pump. But he soon realised the pump could not heat the radiators beyond lukewarm. He spent most of the autumn of 2018 ‘freezing’ in the home he shares with wife Linda.

‘I had a choice,’ he says. ‘I could replace the radiators with larger ones, or install underfloor heating.’ But he chose neither, instead opting for a gas boiler.

With the Government determined to ban the installati­on of new gas boilers from 2035, Chris says it has a lot of work to do if it wants to convince the general public of the merits of heat pumps.

‘I can see heat pumps being a damp squib,’ he opines.

The final word goes to Dilys Lownsborou­gh, a retired fashion designer, who bought a West Sussex new-build property seven years ago with an air source pump located at the back.

Dilys had countless problems with the unit as a result of it breaking down. Three years ago, she had it removed.

Yesterday, she told Money Mail: ‘ There will be people out there who think heat pumps are wonderful.

‘But I don’t like tepid baths or showers — and I prefer being kept warm when a gale is blowing outside.

‘My advice is simple: Don’t be seduced by all the hype. Avoid heat pumps like the plague.’

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