STRAIGHT TO THE POINT

I BOOKED a trip to Norfolk in September with Sykes Holiday Cottages for £840. When I made the reservation, I was told I could bring my dog but the confirmation email said no dogs allowed. I cancelled and asked for a refund but was told the booking was non-refundable.

A.B., Kirby Muxloe.

A SYKES spokesman says the property you booked does not advertise itself as accepting pets, but the property owner has agreed to provide a full refund on this occasion as a gesture of goodwill.

ON OCTOBER 20 I sent a tracked and signedfor parcel to my daughter in Australia via Royal Mail. The tracking information said it was leaving the UK a day later but my daughter still hasn’t received it. I phoned customer services but was connected to a robot.

J. H., via email.

ROYAL Mail apologises for the delay and your experience with customer services. Your daughter has now received the parcel.

I HAVE been unable to access my E.ON Next account for months and have given up trying to contact the company. It’s very frustrating as I would like to track my usage. Is there anything you can do?

J.B., Stamford.

E.ON has now contacted you and restored access to your account.

I BOUGHT a voucher from Rick Stein for a Home Afternoon Tea box. My brother-in-law tried to use it but was told it couldn’t be delivered to his town. The list of unavailable delivery places did not include his town but Rick Stein says it cannot provide a refund.

M.K., Doncaster.

RICK Stein apologises and says its customer service fell below its high standards. You have now received a full refund and a hamper is on its way as a gesture of goodwill.