STRAIGHT TO THE POINT

I BOUGHT a £300 dress from reformation but accidentally returned it to abercrombie & Fitch because I attached the wrong label to the parcel. reformation has given me an extension and I hoped abercrombie & Fitch could find the dress. But I still don’t have it.

A.P., via email. ABERCROMBIE & Fitch has found your dress and returned it to you. You can now return it to Reformation to receive your refund.

IN aPrIl I flew from Majorca to Manchester with ryanair, but when I arrived, I discovered my case had been damaged. I went to the airline’s desk but no one was there. Now it says it will not pay for my broken bag as I don’t have a reference number, which should have been given to me at the airport.

S.S., Manchester. I ASKED the airline if it would budge but, sadly, it would not and referred to its terms and conditions.

I TUrNeD 18 last august but I can’t access the £820 in my Child Trust Fund. I’ve emailed my bank many times and it keeps

telling me I need to send ID. But my identity documents have already been verified and signed by a branch worker.

Y.G., Milton Keynes. YOUR bank apologises and says a hold was put on your account for fraud checks. The money is in your account.

I BOOKeD a mobile tyre-fitting appointment with Halfords but it was later cancelled. I was promised a full refund but had to wait more than two weeks for the money. I am not happy with how my complaint was handled. Please help.

HALFORDS apologises for the issue you had with your appointment. It has refunded you £150.98, offered to cover any additional costs incurred and given you a £70 gift card.