I don’t want a smart meter — so Eon wants to charge me £316 to replace traditional ones

Dear Sally

I HAVE gas and electric meters that need changing as they are now pretty old. Eon has been trying to persuade me to have smart versions fitted but I have resisted.

Over the phone an Eon agent told me I could have conventional, non-smart meters fitted but it would cost £147 per meter, whereas the smart meters would be free. I said I would rather pay than have smart meters. I have just received a message stating that the charge will now be £158 per meter. Why has the amount changed?

P.L., Aldwick, West Sussex.

ENERGY suppliers are legally obliged to replace gas and electric meters when they get to the end of their life and since yours are 20 years old it is time to change them.

But since these old- style meters are no longer manufactured, some providers will charge for them to be installed — if they can even get hold of them.

Your request for replacements has coincided with the national rollout of smart meters — the new technology that connects meters straight to suppliers over a secure network, with the goal of receiving regular, automatic and accurate readings.

Energy companies have government targets to meet for installing the new- style meters, with about four-fifths of households in England, Scotland and Wales expected to have them by the end of 2025. Though anyone with properly functioning old- style meters can continue using them.

The advertised benefits of smart meters are customers should no longer face the fiddly matters of meter readings or estimated bills.

The meters come with a separate display screen to show people how much energy they are using in their home — and how much it is costing in almost real time. The idea is that this knowledge helps households cut down usage.

It’s not compulsory to accept a smart meter — and as Money Mail’s postbag can testify, many people don’t want them. One drawback for refuseniks is they can miss out on competitive tariffs energy companies might offer only to smart meter customers.

You told me that fears about poor reliability was one reason you didn’t want smart meters. You don’t like the idea someone could switch off your power on a whim, though energy companies say they would never do this.

You feel nervous that hackers could gain access to data. Experts say the meters run on a secure network and even if miscreants did make a successful hack, the information gleaned would be limited. Nevertheless, you requested the old- style meters and were prepared to pay.

I contacted Eon on your behalf to ask why you were given two different figures for the cost of replacing your meters. It told me you were misinformed by the initial agent who had accidentally quoted the cost of removing a meter entirely, whereas the second price (£158) was the correct one.

Eon then got in touch with you to apologise for the faulty pricing quote and offered £ 50 as an apology. At the same time, it suggested you could opt to have smart meters installed at no cost

— and then run them in ‘dumb’ mode, which means they operate like a classic meter with you taking regular readings, as before.

You said you would have preferred to have the old- style meters but agreed to compromise. And you have confirmed the smart meters have been fitted and are running in dumb mode.

An Eon spokesman says: ‘We made it clear there is an extra cost for requesting replacement classic meters for two reasons: firstly because suppliers have a mandate from the Government to deliver the smart meter rollout and secondly because classic meters are no longer manufactured, which means suppliers are less able to source and fit them.’

MY wife sold a new, unwanted Samsung smartwatch on the Vinted online marketplace for £120. The buyer said the watch was not in the parcel when it arrived. Vinted suspended my wife’s account and gave a refund to the buyer but it won’t respond to our enquiries. Please help.

S.J., London. YOU said you meticulously packaged the watch using a special envelope and took a photo of the IMEI number — the unique identification number — on the device. You then dispatched the watch via Evri from your local post office, ensuring compliance with its guidelines for shipping items containing batteries (a special sticker was attached) and having it weighed. The package was approved for shipment by the counter clerk.

When you pursued the matter of the missing watch with the buyer, they told you the package had been left on a car bonnet outside their home and that the envelope had been tampered with — they sent you photos to back this up.

Vinted refunded the buyer — but why not you?

Under its terms and conditions, buyers using Vinted pay a compulsory protection fee with every purchase. The fee varies between 3pc to 8pc plus 30p to 80p per transaction. It means if the item doesn’t arrive, is damaged or not as described, the buyer gets a full refund — so long as Vinted is told within two days.

For sellers, there is no such protection. I asked the company to investigate your case.

Soon afterwards, Vinted agreed to refund you and reinstate your wife’s account as a goodwill gesture. A spokesman says: ‘Our team has investigated, and we are pleased to inform the customer that we will be issuing a refund to the Vinted account to address the loss whilst the parcel was in transit.’

WRITE to Sally Hamilton at Sally Sorts It, Money Mail, 9 Derry Street, London W8 5HY or email sally@dailymail.co.uk — include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. Please do not send original documents as we cannot take responsibility for them. No legal responsibility can be accepted by the Daily Mail for answers given.