Hotel checkout

The latest addition to the staff at YOTEL Boston is already winning high praise for providing exceptional customer service.

Since joining the crew of the affordable luxury hotel in the Massachusetts capital, guests have been both fascinated and entertained by YO2D2.

The 3ft-tall dustbin-shaped robot may be no hunk but, programmed to manoeuvre safely in crowded spaces as well as summoning the lift, YO2D2 can be relied on to tend to guests’ every need, delivering extra towels, linen or amenities.

Just phone Mission Control (reception) with your request and the robot will then call your room to let you know it’s arrived at your door.

And when you step outside to retrieve the item from its storage compartment, it won’t expect a tip – although a few words of thanks will always be appreciated.

General Manager Chris Hartzell says: “At YOTEL, we don’t just do technology for technology’s sake, it needs to be functional, first and foremost”.

The hi-tech Seaport hotel which opened in June last year also offers super-fast wi-fi, self check-in using a mobile app and a Techowall in each room. But when YO2D2’s not mingling with the guests flashing messages up on its touchscreen, you might find the robot dancing to the music in the lobby.

A Premium Queen Cabin starts at £180 per night.

yotel.com/boston