How to claim if you’ve been hit by chaos on the rails

MISERY Passengers are fed up with disruption to services TRAIN companies pay compensation for disrupted journeys.

When reckoning how long the delay was, what counts is when you reach your destination, not when the train left.

You’ll need to claim from the company running the service, even if you booked via a different site, within 28 days. Keep your ticket and receipt as you will need to submit a photograph of it.

Gatwick Express, Great Northern, Thameslink and Southern all pay for delays over 15 minutes. Northern Rail starts at 30 minutes.

The longer the delay, the more compensation you are entitled to up to CHAOS Trains across the UK are delayed or cancelled the full cost of a single or return. If your commute has been consistently delayed by more than 30 minutes, you may be entitled to enhanced compensation.

Contact the train company directly and quote the Consumer Rights Act Section 49 which calls for “reasonable care and skill”. You may need additional

Vinformation such as pictures or tweets. If they refuse to budge you can try a watchdog such as Transport Focus or an alternative dispute resolution scheme like Resolver.co.uk

To determine how late you arrived use sites like recenttraintimes.co.uk or raildar.co.uk.