Barclays is fined £26m

BARCLAYS has been fined £ 26million for its poor treatment of customers facing financial difficulties.

The Financial Conduct Authority found the high street giant failed to treat customers in arrears fairly from 2014 to 2018.

It had not had appropriate conversations to help understand why they had payment difficulties and offered unaffordable, or unsustainable solutions.

Barclays apologised and said it had contacted most customers affected, and implemented “changes”.