RBS sorry for log in lock out
RBS yesterday apologised after customers were locked out of their online and mobile accounts.
Users of the bank’s online services reported problems from about 5am.
The glitch also affected customers at NatWest and Ulster Bank, who are part of the same group.
RBS said: “We would like to apologise to customers who experienced issues logging into their online and mobile banking accounts this morning.
“This issue has now been resolved.”
Some customers were furious.
John Poyner tweeted: “As you just closed my local branch, I can’t do an urgent transaction this morning and will be charged.
“I will be asking for compensation.”
A NatWest customer tweeted: “NatWest app down again. Not really acceptable for our 24/7 economy. How can we trust you with our money?”
RBS chief executive Ross McEwan said: “We feel the pain for our customers every time this happens.
“We’re still working through what the issue is.
“Absolute apologies to customers who are used to using mobile – and more and more are using mobile.”
The latest disruption came a day after Barclays customers had problems logging in. Those issues have also been fixed.
The banking problems follow TSB’s botched IT switch that left millions of customers locked out of their accounts.