Facing up to patients

GP SURGERIES have been told they must provide face-to-face appointments amid concerns they are too reliant on phone and online consultations.

Dr Andrew Buist, chairman of BMA Scotland’s GP committee, said he would be disappointed to hear of any practices refusing to see patients where necessary.

He added: “I would be disappointed if a practice has no face-to-face capacity – it’s important they have this where it’s appropriate and necessary.”