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HOW you handle difficult people will demonstrate pretty much everything anyone needs to know about your interpersonal skills.

Do you clash head-on with difficult people? Do you run away and hide? Or do you find ways to deal with them? You want to demonstrate that you are someone who will find ways to deal with them.

Nobody wants a hothead who is going to clash with colleagues, nor do they want someone who is prone to being bullied. Empathy is important but it’s vital to be assertive.