Smelly stores blasted

STORES too hot or cold, the returns counter located on a different floor and overpowering smells are among the nation’s biggest shopping gripes.

The layout of a shop changing, broken contactless card machines and no in-store wi-fi also irk us.

And 45% of online shoppers blasted slow web pages and products looking “less impressive” when they were delivered.

Mark Howley, of Starcom, said: “Shopping should be an enjoyable experience with interactive areas to enhance this and we predict the way people shop will develop greatly over the next few years.”